Tech Support Channels
A 1–Hour Support Ticket Response Guarantee
All your help requests will be attended to in maximum one hour after the support ticket or e–mail has been submitted. If your issue needs additional assistance from a server admin, we’ll direct the support ticket or the e–mail to the person on duty, right away then leave a note to let you know that more time will be needed for arriving at a solution. Furthermore if you make use of the Optional Managed Services package, any of the server administration tasks included there will be performed whenever you wish.
A Premium Customer Care Service
Our technical support team will be online for you 24x7 should you require assistance working with the Website Control Panel or with any of the apps that we have preinstalled for your convenience on the dedicated hosting server. And if you need help tackling the standard admin tasks on your server, you can take a glimpse at our Optional Managed Services package, that includes data backup hard disk drive space, weekly OS updates, installation and problem troubleshooting procedures, server monitoring and restarting services, etc.
A User–Friendly Help Area
Each Linux dedicated hosting server is equipped with our free–of–cost Website Control Panel, which offers a comprehensive knowledge base and a group of educational video tutorials. Whenever you require assistance while working with the Website Control Panel, just push the Help or Videos buttons in the upper right corner.