There are a handful of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a trouble ticket system. It’s the easiest form of communication for a number of reasons. If no support team representative is available at the moment and they are all busy, a telephone call may not be responded to, but a ticket will always be received. You can also copy & paste extensive pieces of information without worrying about typing mistakes, and if a certain issue requires more time to be resolved or a number of replies must be exchanged, all the info will be in one place, so either party can always see the steps taken by the other one. The downside of using tickets to get in touch with your web hosting company is that they are usually separate from the hosting platform, which suggests that if you have to provide information or to adhere to instructions, you’ll have to use at least 2 different admin dashboards and this number might increase in case you’d like to administer a handful of domains. In addition, many web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting an answer.
Integrated Ticketing System in Hosting
With a hosting from us, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket whilst you’re browsing through your files or configuring different settings. The ticketing system is being strictly monitored 24/7/365 by our tech support team representatives and the ticket response time is no more than 1 hour, but it seldom takes more than 20 minutes to receive help. In contrast to some other web hosting providers, we don’t charge more for using the ticketing system, so you can contact us as often as you want and ask for information concerning any billing or technical problem. Also, you can see a variety of educational articles, which will help you solve the most common complications yourself.