There are a handful of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a trouble ticket system. It’s the easiest form of communication for a number of reasons. If no support team representative is available at the moment and they are all busy, a telephone call may not be responded to, but a ticket will always be received. You can also copy & paste extensive pieces of information without worrying about typing mistakes, and if a certain issue requires more time to be resolved or a number of replies must be exchanged, all the info will be in one place, so either party can always see the steps taken by the other one. The downside of using tickets to get in touch with your web hosting company is that they are usually separate from the hosting platform, which suggests that if you have to provide information or to adhere to instructions, you’ll have to use at least 2 different admin dashboards and this number might increase in case you’d like to administer a handful of domains. In addition, many web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting an answer.
