A live chat is one of the many channels of communication supplied by some hosting suppliers as part of their support services. Depending on the company, the chat can be used for pre-sales, billing and/or technical assistance. This method of communication is quicker as compared to a support ticket and it makes it less likely to misspell or misunderstand anything in comparison to a phone call with a representative. What's more, when the trouble that you experience needs some time to be investigated and taken care of, you'll be able to do something different at the same time instead of just waiting, like you would have to do when you call. Also, you can employ a live chat support service for free provided that you have web access even if your web hosting supplier is located in another country and they do not have a local phone number that you can call.
Live Chat Support in Hosting
We supply a live chat assistance service for all Linux hosting that we offer and we're able to support you with almost everything in real time. If you do not have an account with us yet, we will be able to give you more info about the plans so as to help you to choose the most appropriate package. If you are an existing customer, we're able to assist you with any general or billing issue and even with lots of common tech problems, such as an email address installation in a desktop email client. In case you are unable to call us for some reason or you're in some country where we do not have a local telephone number, the live chat is the best way to get in touch with us. Needless to say, some issues need extra time to investigate and test, so you'll have to open a support ticket to our technicians, but nonetheless, we're able to save you time and assist you with numerous issues on the chat.