If you’ve ever got any queries connected with your web hosting package or if you face a problem with your sites, you’ll have to contact the respective hosting provider’s technical support team. It may not make a difference how soon they’ll reply if you’ve got an inquiry of a generic nature, but a problem like an aborted web app update, for instance, may lead to your website becoming broken or unreachable online. And the longer you wait for the support team to get back to you, the longer the site will be inoperational. If you offer goods or services online, any outage will badly influence your website and you can lose current or potential customers. Lots of hosting providers, predominantly resellers, respond to trouble tickets and e-mails within twenty four hours, but in the online epoch this is way too long, as clients will scarcely ever revisit a site that’s not functioning correctly over an extended interval.
One-Hour Response Guarantee in Hosting
Our guaranteed maximum reaction time for any technical support ticket that you post or any email that you send is only sixty minutes, even in case you contact us on weekends and official holidays. Whatever the nature of your query or problem might be, we’ll lend you a hand instantly and will give you the required info to sort out any problem with your websites. The real reaction time normally doesn’t exceed fifteen-twenty minutes, which suggests that you can just forget about waiting around for hours to get a problem fixed or even worse – waiting around a whole day only to get a reply that more info is needed while nothing is fixed. We’ll offer you assistance in a timely manner solely because we understand exactly how invaluable time can be in the dynamic digital age. The 60-minute reply time guarantee applies to any technical or billing enquiry that you may have associated with our Linux hosting.