Discover what website hosting providers mean when they say "phone support".
Despite the fact that this is not the mainaspect to identify a reliable hosting company from a bad one and a reseller from an actual supplier, being able to call and speak with a live person is a sign that you are not working with a one-person company and that you can reach somebody every time you're looking for support. The phone support for web hosting services may vary from general to dedicated, thus the issues that can be resolved through a phone call vary based on the specific provider. In the general case, these matters are more basic and include billing or first level technical issues because more complex tasks generally require a support ticket where both you and the system administrators can track the proceedings with a given situation. Nonetheless, being able to call your provider can save you a lot of time and efforts for the multitude of small things which will eventually show up when you manage your web hosting account.
Phone Support in Hosting
We believe that the option to communicate with a live agent is very important, so we have three support lines all around the world (UK, USA and Australia) and you will be able to contact us on the phone for 14 hours a day. In case you consider purchasing one of our Linux hosting
, for example, you'll be able to phone us and find out more about our solutions before you order to make sure that we do match all of the system requirements for your websites. Following the purchase, you'll be able to contact us about all the sales or billing troubles you may experience, or get any kind of general or basic tech information that you need. We have tried to find the optimal balance between phone and ticket support, so for solely technical matters you can use the ticketing system, that will help you follow the communication along with any new developments in the resolution of your issue.